How to Manage Red and Orange Thumb Results
Duplicates - After scanning a payment file, payee reference codes which have the same bank account number and branch code will be listed together in the "Entity" section.
Orange Thumb Alert - This
indicates the entity is not yet verified.
Red Thumb Alert - This indicates there is a
problem with the payment record that needs review.
Not Found in Payee File - This indicates the entity has not been onboarded and does not exist in the master Entity data list.
Actions to take to manage alerts:
All records which already have been Onboarded and form part of your master Entity data list will have
- These
records will display a
Manage Entity option on the right of the record result and when opening the record to view the details.
- Selecting this option will filter the record in the Entities section, where action functions are available to deal with the verification results.
- Actions available from the Entities section include:
Note: The manage entities’
function can be filtered for multiple results by selecting the check-boxes on
the left of records and the manage entities link that appears under the action
list on the right of the screen (as seen above)
- These records will display an Add New Entity and Onboard New Entity option on the right of the record result and when opening the record to view the detail please use the links below:
· How to Add a New Entity can be used when the Entity details are readily available and can be internally self-onboarded.
· How to Onboard New Entity can be used when the Entity details are not readily available and the user would like to send the Entity an onboarding invite to collect their details for verification.
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