Red Thumbs in the Payments Section
Red Thumbs in the Payments Section
In the Payments section, a red thumb signals a problem with a payment’s verification status. Here are some common causes and how to resolve them:
Verified Name Does Not Match Account Name
- Issue: The underlying entity has been verified, but the name used for the payment does not match the verified name in the system.
- Resolution: Click the entity reference number to navigate to the entity's record. If the name on the payment file matches the name in your ERP system, update the entity name in the bank account holder name field, and then self-certify the record. This will allow future payment files run to match.
Bank Account Details Are Not Registered to the Disclosed Entity
- Issue: The bank account details entered do not match the verified information in the system.
- Resolution: Contact eftsure support for manual verification or check the bank confirmation letter to ensure the bank account information is entered accurately, comparing it with the entity identifier (CIPC number or ID number).
Possible Changed Account Details
- Issue: The account details may have changed, and the current number does not match the verified bank details on file.
- Resolution: Verify the new bank account details by checking the bank confirmation letter or contact eftsure support for further assistance.
Verified Entity Identifier is Different from the Disclosed Entity
- Issue: The disclosed entity is not the registered owner of the bank account. eftsure has verified the account in the past and provides the correct entity details.
- Resolution: Click on the entity reference number to go to the entity section. Click "Manage Entity" and update the identifier to the correct one if confirmed. Then rerun the payment verification.
Bank Account Does Not Exist
- Issue: The bank account number does not exist or is not valid.
- Resolution: Click "Manage Entity" and review the bank account details. Ensure the number matches the one listed on the bank confirmation letter. Correct any discrepancies and rerun the verification.
Following these steps will help resolve red thumb issues, ensuring payment records meet verification standards.
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